BS89 Terms & Conditions — What You Need to Know Before Joining

To create an account on BS89, you must meet the following eligibility requirements. Failure to do so entitles BS89 to terminate the account at any time.

• You must be 18 years of age or older to register.
• Only one account may be opened per person. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate and kept up to date.
• A government-issued ID may be required for KYC (Know Your Customer) verification.
• Keeping your account password and login credentials secure is your own responsibility.
• If multiple family members share the same device or IP address, BS89 must be notified in advance.

BS89 supports Bangladesh's most popular mobile financial services — bKash, Nagad, and Rocket — ensuring fast, secure transactions. Here's what you need to know about our payment policy.

• Once a deposit has been credited to your account, it cannot be modified or reversed.
• KYC verification must be completed before any withdrawal can be processed.
• Members are encouraged to withdraw using the same payment method used for their deposit.
• In the case of suspicious transactions, BS89 may place a temporary hold on payments pending investigation.

BS89's bonus program is one of the most transparent bonus systems in Bangladesh. Each bonus, however, must be used in accordance with its specific terms.

• Wagering Requirements: Each bonus comes with a wagering multiplier (×). For example, ×15 means you must wager 15 times the bonus amount before making a withdrawal.
• Duration: Bonuses not used within the specified period will be automatically forfeited.
• Game Restrictions: Some bonuses are only valid for use in specific game categories.
• One Bonus at a Time: Multiple bonuses cannot be active at the same time.
• Bonus on Multiple Accounts: Claiming bonuses across multiple accounts by the same individual or household is strictly prohibited.
• BS89's Rights: BS89 reserves the right to modify or cancel any bonus offer at any time.

All members must comply with the following general rules when placing bets in BS89's Sports Betting and casino sections.

• Once a bet is confirmed, it cannot be cancelled — pay special attention when placing in-play bets.
• If a match is cancelled or does not reach its scheduled conclusion, the bet will be voided and the stake returned.
• In the event of a dispute over results, the decision of the relevant international sports authority shall be considered final.
• If a system error results in incorrect odds being displayed, BS89 reserves the right to void the affected bets.
• Casino games use certified RNG (Random Number Generator) technology.
• A maximum bet limit may apply to certain events — please refer to the game guidelines.

The following activities are strictly prohibited in order to maintain a fair environment on BS89 and protect the interests of all members.

1. Creating multiple accounts to abuse bonuses or promotions.
2. Placing bets or playing games using bots, scripts, or any automated software.
3. Participating in match-fixing, score manipulation, or any form of fraudulent interference.
4. Attempting to access another member's account or steal their personal information.
5. Using the BS89 platform for money laundering or any illegal financial transactions.
6. Intentionally exploiting technical glitches or bugs on the platform.
7. Harassing other members, spreading false information, or mistreating the support team.

BS89 places the highest importance on member privacy. To learn more about how we collect, store, and use your data, Privacy Policy Visit the page. Key highlights include:

• Registration, transaction, and usage data are collected solely to improve service quality.
• Member data is never sold to advertisers or third parties.
• User data may be disclosed to authorities when required by legal obligation.
• Members may request to view, correct, or delete their personal data.
• All data is secured with 256-bit SSL encryption.

BS89 is committed to delivering the highest quality of service. However, some issues may arise due to circumstances beyond BS89's control.

• BS89 is not liable for any losses resulting from internet connectivity issues or device malfunctions.
• BS89 is not directly liable for delays caused by third-party payment providers.
• All complaints must first be submitted via live chat or email.
• If the issue is not resolved within 72 hours, a formal complaint may be filed.
• The decision of the licensing authority shall be considered final in the ultimate resolution of any dispute.

BS89 believes every dispute can be resolved transparently and promptly. Our experienced support team is always here for you.

Members may close their account at any time. BS89 also reserves the right to suspend or terminate accounts under certain circumstances.

• Voluntary closure: Submit a request via live chat or email — processing will be completed within 24 hours.
• Responsible Gaming closure: A self-exclusion request will place your account on hold for a specified period.
• Closure by BS89: In cases of rule violations, fraud, or abuse, accounts may be terminated without prior warning.
• Before closure, members are given the opportunity to withdraw their verified balance (except in cases of rule violations).

BS89 reserves the right to update its platform services, offers, or these terms at any time.

• Members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any updates constitutes acceptance of the revised terms.
• BS89 is not liable for any compensation in the event of a temporary suspension of any game or service.
• The latest Terms & Conditions are always available on this page.

BS89's support team is available 24/7, seven days a week. For any questions, complaints, or feedback, please use the contact methods listed below.

• Live Chat: For the fastest resolution — average response time is 2 minutes.
• Email: support@bs89.bet — For complex matters, write to us in detail and expect a response within 24 hours.
• General Complaints Process: Live Chat → Email → Formal Complaint (if unresolved after 72 hours).

When contacting BS89, please provide your account ID, the date of the incident, and a detailed description — this helps resolve issues faster.